Ran into issue with Kevin DeForest at Acura where his Reynolds imports for CVR would disappear when CVR attempted to import the file. Note that everything was fine for 3 days then we ran into this issue. Here is the solution:

As I suspected Windows was not granting access to CVR for the imports folder. We found a ton of files starting yesterday (June 5. when problems began) in Virtual Store, which houses files that programs try to store in administrator-authentication-required locations but do not have permissions. Even after granting full access to all within the security tab it still did not work. I'll outline my work:

1. Granted full permissions to all users on C:\CVRIMPORTS
2. Disabled VirtualStore within Local Security Policy
3. Deleted all data in VirtualStore folder.
4. Disabled Windows Firewall
5. Set F&I to run as admin.
6. Set CVR to run as admin.

I tested after each step and it finally worked after setting CVR to run as admin.

Pat Bumbalough
Help Desk Associate
DP Fox